Water complaints fall to lowest since 2005
Complaints to water companies in the West have fallen by up to 58 per cent in the past year to their lowest since 2005.
The Consumer Council for Water said 163,027 complaints were made in England and Wales, from 185,140 in 2010/11.
Most improved was Dwr Cymru Welsh Water, which saw a fall of 58 per cent.
Behind it was Wessex Water (40 per cent), South West Water (26 per cent) and Severn Trent (14 per cent).
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In the South East, which had hosepipe bans in May, complaints rose by up to 59 per cent.