Dorset Police see increased response time for non-emergency calls
DORSET Police has seen an improved response in non-emergency calls after an investment in technology upgrades.
The Force also recruited new telephone operators for the 101 non-emergency number - with calls answered within 30 seconds increasing from 54.2 per cent to 69.2 per cent from July to August.
Chief Constable Debbie Simpson said: "This achievement is as a result of both the ongoing changes and the Force's call handling staff - who have worked tirelessly over one of the busiest periods of the year to ensure that over 25,000 calls were answered within an average of 50 seconds.
"Of course, we are not complacent and I will continue to monitor our performance in this area to ensure that standards remain as high as possible."
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Last month, 2393 fewer calls were abandoned due to delays in answering calls.
"The public have, rightly, been vocal surrounding this crucial 101 non-emergency service and I am pleased that the latest figures are demonstrating a notable improvement" added Police and Crime Commissioner Martyn Underhill.
"Good communication between our communities and the Force's officers and staff is essential as we need to know all about the concerns of the public in order to ensure that we serve them to the best of our ability.
"It is precisely for that reason that I want the 101 service to be efficient and accessible at all times."