Dorset NHS staff receive recognition
PEOPLE apart from doctors, nurses and other clinical staff are being recognised as part of The Big Ask healthcare services survey which closed today. Magdalena Taranowska has worked as a domestic in the Stroke Unit at the Royal Bournemouth Hospital for almost five years. Her dedication to her role and high standards are regularly praised by both colleagues and patients, with one hospital governor commenting “her total commitment to her job can only be admired.”
As well as the day to day cleaning of the unit, Magdalena is called upon to carry out deep cleans of areas if there are any infection control issues and offers her assistance if there are Polish patients on the ward who speak little English.
Magdalena says: “I get satisfaction from my job and it’s nice to get feedback from the patients. I like to create a relaxing environment for them because I know that has an impact on their time here.”
At Poole Hospital, the busy Emergency Department (ED) sees around 58,000 patients every year and one staff member whose role is pivotal in keeping the department ticking over is reception manager Debbie Cook.
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Debbie joined the Trust nearly 40 years ago, starting out in the x-ray department before moving into ED. She organises the doctors’ rotas and manages the reception staffing singlehandedly.
Matt Welch, assistant manager in the emergency directorate, says: “One of these jobs alone would keep most people tied to a desk, but Debbie also finds the time to spend a day working on main reception, seamlessly admitting people into the hospital.”
Debbie has retained her sense of humour and passion for the job despite all the long shifts completed and notes scanned. “Anyone who has worked here for any period of time recognises her and her inimitable style,” continues Matt.
At all the hospitals in the region, porters play a vital role. They safely transport frail and often very ill patients around the buildings and move complex and valuable equipment that may need expert handling.
Mickey Dowle, 58, has been a porter at Dorset County Hospital for the past five years and has one key goal – to give the best possible care to patients. He says: “Being a porter is about walking and talking. You cover a lot miles on a busy shift so you need to be fit and you must be able to communicate well with staff, patients and visitors.
“The essence of our job is that it’s a team effort. We all get on really well and pull together to get the job done.”
The porters also handle security and are trained to respond promptly to incidents.
“You meet so many different people in this job and it’s very rewarding. We keep the hospital running smoothly and we’re proud of what we do,” says Mickey.
Being equipped to provide the best patient care is often a result of training staff and guiding them both in hospitals and out in the community.
Dorset HealthCare’s Helen Persey manages community nursing teams, matrons and rehabilitation teams within west Dorset, Weymouth and Portland and is responsible for supporting and developing staff to deliver high-quality, patient-centred care.
Her dedication has led to the development of new initiatives, including the development of an expanding portfolio of community stroke services, and a cross- county pulmonary rehabilitation service, which has benefitted many patients. Her leadership skills were recognised at last year’s Dorset HealthCare O*S*C*A*R*S where she was praised for her hard work in encouraging others to expand their skills.
Helen says: “I have a fantastic team of staff that I am really proud of - to be able to support and develop individuals to achieve their full potential is an amazing feeling. I also get enormous satisfaction from the challenge of developing new services in an innovative and creative way.”